CozyWinters Contact Us Form

Step 1: To email us, please choose your "Inquiry Subject" from the dropdown below.


Step 2: Please complete the below form and we will respond as quickly as possible.

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Subject: Order Change

Order Number:
Full Name:
Email Address:
Phone:
Your Message:

Step 2: Please complete the below form and we will respond as quickly as possible.

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Subject: Order Error

Order Number:
Full Name:
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Step 2: Please complete the Returns Request Form below and we will respond as quickly as possible.

Not sure if you qualify for a return? Please read through the Return Policy first before filling out the form below.

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Subject: Returns

Order Number:
Full Name:
Email Address:
Phone:
Check if you need to exchange an item
Reason for Return: (Please be specific)
Your Message:

Step 2: Please complete the below form and we will respond as quickly as possible.

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Subject: Product Questions/Technical Support

Order Number: (if applicable)
Full Name:
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Step 2:

Click Here to >> Join our Affiliate Program Today! <<
  • FREE to join
  • 5% commission
  • 60 day cookie length
  • Industry high conversion rate
  • Events and promotion campaigns
  • Real time reporting & sales tracking
  • Dedicated affiliate manager to answer all questions

If you have any additional questions about our Affiliate Program, please complete the below form and we will respond as quickly as possible.

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Subject: Affiliate Info

Full Name:
Email Address:
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Step 2: If you have a product or products you think would be a good fit to sell on CozyWinters.com, please complete the below form and we will respond as quickly as possible.

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Subject: Product Sales Information Request

Full Name:
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Phone:
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Step 2: Please complete the below form and we will respond as quickly as possible.

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Subject: Other

Order Number: (if applicable)
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Holiday Shipping Deadlines:

  • Tuesday, December 18th (Noon Eastern) is the last day for Standard Ground shipments to arrive in time for Christmas.**
  • Thursday, December 20th (Noon Eastern) is the last day for Two-Day Express shipments to arrive in time for Christmas.**
  • Friday, December 21st (Noon Eastern, 9am Pacific) is the last day for One-Day Express shipments to arrive in time for Christmas.**
**Items with special shipping requirements need additional time for delivery. Please review any RED messages in the product descriptions for more information.

Need to reach us by phone?

Phone: 1-800-340-1528
(non-toll free 916-933-6936)

  • To check the Status of an order, click here

  • To place an order by phone - press Option #1, for 24 hour/365 day service

  • Customer Service Hours: Monday - Friday, 8am to 5:00pm MST (Mountain Time), (10am to 7:00pm EST)

    Customer Service will be closed:
    • New Years Day
    • Memorial Day (Observed)
    • Fourth of July (Observed)
    • Labor Day (Observed)
    • Thanksgiving Day
    • Christmas Eve
    • Christmas Day

Fax: 916-933-4070

Warehouse Address:

    CozyWinters.com
    8256 Zionsville Rd
    Indianapolis, IN 46268
    U.S.A.

Billing Address: (No Shipments)

    CozyWinters.com
    502 W Cordova Road
    Santa Fe, NM 87505
    U.S.A.