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Frequently Asked Questions
ColdAvenger
• What is the difference between the ColdAvenger Thermal-Fleece Face Mask and the ColdAvenger Soft-Shell Face Mask Pro?
• Will the ColdAvenger Face Mask fit underneath my snowmobile/motorcycle helmet?
• What are your return policies?
• Will the ColdAvenger mask fog my regular glasses?
• How do I clean my Mask and Balaclava?
• How do I use the provided foam insert I found in my box?
What is the difference between the ColdAvenger Thermal-Fleece Face Mask and the ColdAvenger Soft-Shell Face Mask Pro?
The only difference between the Thermal-Fleece Face Mask and Soft-Shell Face Mask Pro is the fabric. They both have the exact same ventilator. The the Thermal-Fleece Face Mask is made with classic fleece which breathes and insulates well, but is not windproof or water resistant. The Soft-Shell Face Mask Pro is made with "soft-shell" fleece, which is tightly knit fleece with a laminate nylon shell that makes it wind and water resistant. Both have the exact same ventilator which humidifies and warms inhaled air, manages moisture and allows for total free breathing. We usually suggest the Thermal-Fleece Face Mask to folks who are less active or moving slower and the ColdAvenger Soft-Shell Face Mask Pro to folks who are working at a higher rate of activity or moving faster.
Will the ColdAvenger Face Mask fit underneath my snowmobile/motorcycle helmet?
All of the ColdAvenger masks are designed to fit underneath both half helmets and full MX type helmets with use of goggles.
What are your return policies?
With health issues being a major concern of our business, we will not accept the return of masks that have been used/worn. We do not consider a mask to be "used/worn" if it was just tried on for fit. For safety reasons, we will not accept the return a mask that has been used/worn.
Will the ColdAvenger mask fog my regular glasses?
The mask was designed to be worn with goggles. We guarantee that the mask will not fog your goggles. Some of our customers have found that the mask also prevents the fogging of regular glasses, however we make no claims that the masks will prevent the fogging of regular glasses. We do include a self-adhesive foam insert that fits directly inside the ventilator over the nose bridge, to help improve comfort. This has been able to eliminate fogging of some customer's glasses.
How do I clean my Mask and Balaclava?
The Mask and Balaclava are made using only the highest quality materials and therefore should not require much cleaning. We highly recommend that you hand wash with mild soap and allow the product to air dry. Machine washing is not recommended.
How do I use the provided foam insert I found in my box?
The included, self adhesive foam piece is provided to assure a comfortable, air tight seal between the ventilator and the upward escapement of air. This piece is to be attached on the ventilator where the bridge of the nose comes in contact with the mask. Although we do not guarantee that the mask will not fog your glasses, this self-adhesive foam piece has been proven to add comfort and help eliminate fogging in glasses.